We sell various products and we take the quality of them very seriously. Due to the nature of these products there are limitations to what can be returned. All Perfect Vapin Products, can not be returned and no refunds will be given. You may return any unused factory sealed item except for a refund of the original purchase price minus a 20% restocking fee and shipping. If packaging is open there are no returns provided. The customer must also pay for the return shipping. If you have any questions please contact us at firstname.lastname@example.org with any questions.